Effective date: 9/25/24
This Privacy Policy explains how Twin Falls Theatre Collective (“we,” “our,” or “us”) collects, uses, and shares personal information through twinfallstheatre.com, ticket purchases, website forms, email subscriptions, and SMS communications.
Depending on how you interact with us, we may collect:
Payment information is processed by the payment provider used at checkout. That provider handles payment credentials under its own privacy and security practices. We receive the transaction information needed to administer your purchase.
We use personal information to process payments and orders; provide tickets and customer support; communicate performance changes; respond to inquiries; manage auditions and participation requests; administer email and SMS subscriptions; send marketing where you have provided the required consent; improve website operation; prevent fraud; and comply with legal obligations.
We do not treat an order, an email subscription, or an incoming customer text as blanket permission to send SMS marketing.
When you opt in to order-related texts, we use your mobile number to send communications within the scope of that consent. When you separately opt in to promotional texts, we use your number to send the marketing messages described at enrollment.
If you text us first, we use your number and message to respond and provide related assistance. Initiating a conversation does not subscribe you to recurring SMS marketing.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own use. We may disclose this information to providers acting on our behalf solely as needed to operate and support our messaging program, subject to confidentiality and use restrictions, or where disclosure is legally required.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also contact boxoffice@twinfallstheatre.com to request assistance or revoke consent. Other clear opt-out requests will also be honored. We may retain consent and suppression records to document your preferences and prevent further unwanted messages.
We may share the information necessary to provide our services with payment processors, website hosting providers, ticketing providers, email and SMS service providers, and other vendors supporting our operations. These providers may use information on our behalf only for the services they perform, subject to applicable contractual restrictions.
We may also disclose information when required by law or valid legal process, to investigate fraud or security incidents, or to protect legal rights and safety. In a merger, reorganization, or transfer of our operations, information may transfer subject to applicable law and the protections in this policy. A transfer does not expand SMS consent or permit another organization to use it for unrelated marketing.
Our website may use cookies or similar technologies to maintain shopping carts, support checkout, remember preferences, protect forms, and understand website usage. Some features may not work correctly if you block cookies.
You can manage cookies through your browser settings and any consent controls offered on the website. Where applicable law requires consent for optional tracking, that tracking will be subject to the required consent. Third-party services may apply their own cookie practices when you visit or interact with them.
You may unsubscribe from promotional emails using their unsubscribe link. You may opt out of SMS as described above. These choices do not cancel purchases or prevent necessary communications through other permitted channels.
You may contact us to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may have additional rights concerning your information. We will respond as required by applicable law and may verify your identity before completing a request. We may retain information needed for legal obligations, transaction records, fraud prevention, or opt-out compliance.
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and satisfying legal requirements. Retention periods vary by information type and purpose.
We use reasonable administrative, technical, and organizational measures to protect personal information. No online system or transmission method can guarantee complete security. Please avoid sending payment credentials or other sensitive information through ordinary email, text messages, or contact forms.
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without legally required parental consent. Parents or guardians should handle purchases and communications for younger children. If you believe a child has provided information contrary to this policy, contact us so we can investigate and take appropriate action.
External websites and services, including payment platforms and social media, have their own privacy policies. This policy applies to our practices and does not govern those third parties.
We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated effective date and provide additional notice or obtain consent when required by law. Updates do not retroactively expand the scope of SMS consent.
For privacy questions, requests, or messaging assistance, contact:
Twin Falls Theatre Collective
PO BOX 412
Filer, ID 83328
Email: boxoffice@twinfallstheatre.com
Website: Contact Us
